Troubleshooting
A booking that doesn't arrive, an email that doesn't land or a payment that's stuck. 6 articles, step by step.
Most read
- 1An online booking isn't in my calendarA client says they booked but you see nothing? Here's how to find the appointment, or find out why it didn't go through.5 steps
- 2My client didn't get a confirmation emailThe appointment is in your calendar but the client says no email arrived. The five things to check, in order.5 steps
- 3Clients can't book online or see no free timesYour booking page shows no free times or says online booking isn't possible? Work through this list, from the most to the least common cause.5 steps
- 4Can't log in or the code isn't acceptedForgot your password, an authenticator code that isn't accepted or a new phone: here's how to get back in.3 steps
Also in this topic
- A payment isn't showing as paidThe client paid online or via Payconiq, but the appointment still says "Still to pay"? Here's how to check and fix it.4 steps
- My logo or colours don't show on my booking pageYou see your branding in the app, but your booking page still shows the mijnklant.vip logo and colours? Here's why, and how to fix it.4 steps
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