How can we help you?
Step-by-step help for everything in mijnklant.vip. Can't find the answer? A real person will help you.
Getting started
Create an account, set up your business and take your first booking.
- Create an account and set up your businessStep by step from signing up to your booking page going live: email, business, plan, services, hours and security.
- Import your details from your websiteHow the website scan picks up your name, address, hours, logo and colours, and what to do if something's wrong.
- Try the demoTry mijnklant.vip with a made-up example business, in Start, Plus and Pro. Nothing is saved.
- Test your booking page with a first appointmentBook an appointment yourself to see what your client sees and how it lands in your calendar.
Calendar and appointments
Making, confirming and moving appointments, and your hours.
- Add an appointment yourselfSomeone phones or is at the counter? Add the appointment in a few taps to the same calendar as online bookings.
- Confirm or decline an online requestDo you check bookings first? Here's how to confirm or decline a request from Notifications or your overview.
- Move or cancel an appointmentNeed a different day or time, or is the appointment off? Here's how to change it in your calendar.
- Set opening hours, breaks and holidaysFixed or flexible hours, a lunch break and days you're closed or have different hours: here's how.
- View your calendar by day, week or monthSwitch between day, week and month, filter by colleague and jump to a date.
- Mark "Client attended" or "No-show"Why you update the status after each appointment, and what then happens automatically: points, history and your figures.
Customers
Client records, search, notes and consent.
- Add or edit a clientClients arrive in your list automatically when they book. Here's how to add one yourself or edit details.
- Find clients and use the client recordSearch by name, email or part of the mobile number and see all appointments, notes and no-shows in one record.
- Marketing permission per customerWho may receive your mailings, promos and birthday messages? How consent works and where to change it.
Booking page
Your services, link, button and the directory.
- Set up online bookingOn or off, who's confirmed straight away, how far ahead, time steps and what the client fills in: every setting explained.
- Manage services, prices and categoriesAdd a service with duration, price and clean-up time, create categories and choose what's bookable online.
- Share your booking linkWhere to find your link and where to put it: Instagram bio, Facebook, Google Business Profile, WhatsApp and emails.
- Copy the button code and paste it on your siteCopy the code under Your booking link and paste it into WordPress, Wix, Squarespace or another site.
- Download your QR codeA QR code to your booking page for your counter, flyer, business card or shop window.
- In or out of the directory on maakjeafspraak.nuYour business is in the directory by default. Here's how to switch that on or off without stopping your own link.
- Set your logo and coloursYour own branding on your booking page and in the app: upload a logo, fetch colours from your website or choose them.
Promotions
Discount codes, promos, loyalty points and the waiting list.
- Create a discount codeCreate a code like WELCOME10, limit it to services or new clients, and see who used it.
- Design and download a promoWith the promotion designer you make an image in your branding for Instagram, Facebook or your mailing.
- Set up and redeem loyalty pointsPoints per visit or per amount, a reward of your choice, and redeeming from the client record.
- Set up the birthday emailOn the first of each month an email with a discount for everyone whose birthday is that month. Here's how.
- Use the waiting listClients join the waiting list on a full day and get an email when a slot frees up. Here's how to follow it.
Team and locations
Adding colleagues and managing several locations.
- Add a colleagueA team member with their own calendar, colour, working days and role. Plus: up to 3, Pro: 5 included.
- Working days and online booking per colleagueA colleague who only works Tuesdays, or who clients can't book online: here's how to adjust it.
- Add a locationMore than one business? Each location gets its own address, hours, team and booking page, under one account (Pro).
Payments
Connecting Mollie and Payconiq and tracking payments.
- Request the Payments subscriptionRequest Payments (€9 per month) with any plan, including Start, and what you can do next.
- Connect Mollie for online paymentConnect your Mollie API key and choose whether clients pay the full amount or a deposit when booking.
- Connect Payconiq and send a payment requestConnect your Payconiq key and create a payment request with QR code per appointment.
- Record whether a client has paidMark each appointment paid or still to pay with the payment method, and see what's outstanding.
Plan and billing
Upgrading, the Pro trial, cancelling and credits.
- Upgrade to Plus or ProChoose a plan and pay via Mollie with Bancontact, card or iDEAL. Cancel monthly.
- How does the free Pro trial work?14 days of everything in Pro, without a bank card. What happens when the trial ends and how to choose.
- Change or cancel your planSwitch between Plus and Pro, or back to free Start. No notice period.
- Buy extra text and WhatsApp creditsNeed more texts or WhatsApp than included? Here's how to request extra credits, with Plus and Pro.
Security and privacy
Two-step verification, password and GDPR.
- Set up two-step verification or connect a new phoneTwo-step verification is required. How to set it up with an authenticator app, and how to connect a new phone.
- Change or reset your passwordChoose a new password, request a login link if you've forgotten it, and sign out everywhere.
- Where is your data and who is responsible?Storage in the EU, your role and ours under GDPR, and what your clients can ask.
Account
Business details, backup and deleting your account.
- Edit your business detailsName, type of business, VAT number, address, contact, introduction and social media on your booking page.
- Download a backupAll your clients, appointments and services in one zip, as Excel lists and JSON.
- Delete your account or cancel the deletionWhat happens when you delete your account, how long you can cancel and how to keep your data first.
Nothing found. Try another word, or ask your question below.
Frequently asked questions
How quickly do you reply?
On working days within one working day, Monday to Friday between 9 am and 5 pm. A real person replies.
Does mijnklant.vip work on my phone?
Yes, in your browser on phone, tablet and computer. Nothing to install.
Which languages does it work in?
The app, the website and your booking page work in Dutch, French and English. Your client chooses the language of your booking page.
Do I pay commission on bookings?
No. You only pay your fixed plan. Start is free.
Can I keep my existing website?
Yes. Add a booking button or link to your booking page.
What if my client has no email address?
Online booking always asks for an email. You can enter an appointment yourself without one: the client only needs a name.
Are texts and WhatsApp messages already sent?
Not yet. Reminders are scheduled and will go out once we switch on sending by text and WhatsApp, soon. Waiting-list emails already go out.
Still have a question? Get in touch
A real person replies, within one working day on working days.
Something not working?
Check these three things first. That solves it most often.
- Reload the page and check your internet connection.
- Try another browser, or your phone instead of your computer.
- Is it about online payment? Also check your Mollie or Payconiq account.
info@mijnklant.vipReply within one working day
Monday to Friday9 am to 5 pm
Contact pageAll the ways to reach us