Can't log in or the code isn't accepted
Your account is protected by a password and a code from your authenticator app. That keeps others out, and these steps get you back in quickly.
Forgot your password?
When logging in, click "Forgot your password?" and then "Send me a login link". You get an email to log in straight away. Then choose a new password.
The code isn't accepted
The code changes every 30 seconds. Enter the newest one. If it never works, check that your phone's time is set automatically: a clock a few minutes off gives wrong codes.
New phone
If you still have your old phone, log in and choose "Connect a new phone" under Settings. If it's gone, email us from your account's address. We check who you are and help you back in.
Lost your phone or logged in on a computer that isn't yours? Choose "Sign out everywhere" under Settings.
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