Calendar and appointments

Confirm or decline an online request

2 stepsUpdated 29 October 2026

If you choose "Check new clients only" or "Approve everything yourself" under Online booking, some bookings wait for you with the status "To confirm".

Open Notifications
The bell at the top shows how many requests are waiting.
Confirm or decline
Click the tick to confirm, or the cross to decline. You can also do it from "Needs attention" on your overview.

Rather never wait? Choose "Confirm straight away" under Settings, Online booking.

Set up online bookingOn or off, who's confirmed straight away, how far ahead, time steps and what the client fills in: every setting explained.
Move or cancel an appointmentNeed a different day or time, or is the appointment off? Here's how to change it in your calendar.

Open Notifications

Confirm or decline

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