Customers
How to bring clients back, set clear rules and handle cancellations and no-shows.
Articles on customers
2 articles-
Customer loyalty: from first visit to regular
A regular takes less effort than a new client. How a small business builds loyalty: remember, follow up, reward and invite back.
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Write a cancellation policy clients understand
How late can a client cancel, and what happens after that? How to write a cancellation policy clients understand: clear, fair and easy to stick to.
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